Privacy Policy
Seaview Pharmacy is governed by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). The APPs regulate how personal and health information is handled by Seaview Pharmacy.
‘Personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable.
Similarly, ‘health information’ includes information or an opinion about an identifiable individual’s health, illness, disability or injury, or a health service provided to them.
This Privacy Policy applies to Seaview Pharmacy’s management of both personal and health information.
Additionally, as a health service provider or organisation operating in Victoria that collects, holds or uses health information, Seaview Pharmacy is also governed by the Health Records Act 2001 (VIC).
The types of personal information we collect
Seaview Pharmacy collect personal and health information about OUR CONSUMERS, as part of our routine activities.
We also collect personal information about a range of other people including health professionals, our staff, contractors and suppliers.
The types of personal and health information we collect about OUR CONSUMERS includes:
- Name, date of birth and contact details, including address and phone number(s)
- Medicare entitlement and any other healthcare concessional entitlement or private health insurer details
- Medication record
- Information contained in prescriptions
- Other health information you, a personal representative, your treating doctor, or other healthcare provider may need to provide us
- A form of identification (e.g., driver’s licence number), which may be required to supply certain medications (e.g., pseudoephedrine) in some jurisdictions
Information that you specifically give us
As a CONSUMER, we may ask you to provide us with certain information if you wish to obtain a particular service or product from us. This might happen over the telephone, through our website, by filling in a paper form, or meeting with one of our representatives face-to-face. We will take reasonable steps to give you notice (either verbally, in writing or both) at the time, to explain why we need this information, and how we will use it.
For example, we may be required by law to collect personal details, including your name, address, telephone number and Medicare number to meet your healthcare needs, and as part of our general duty of care to you as a consumer. We may be required to collect certain types of personal information under the Drugs, Poisons and Controlled Substances Regulations (Drugs, Poisons and Controlled Substances Act 1981).
You might also provide your personal information to us, without us directly asking for it, for example, if you engage with us on any social media websites, and we use this content, in turn, to engage with you.
Information that we collect from others
Sometimes, including to fulfil our duty of care to you as a CONSUMER, we may need to collect additional information about your prescriptions or health needs, from your health practitioner.
If you apply for a job or contract with us, we will collect personal information about you from third parties such as your referees, or government registration bodies, for merit selection and probity-related purposes.
Information that we generate ourselves
We maintain records of the interactions we have with OUR CONSUMERS, including the medications, products and health services we have provided to you. This may include any personal subscription, you may have consented to, for any of our product advertising services or loyalty schemes.
Website usage
We collect limited information about users of our websites, for diagnostic and analytic purposes. We use cookies and gather IP addresses to do so, but we do not trace these back to individual users.
On our website, we may provide links to third party websites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before providing your personal information via any other website, we advise you to examine the terms and conditions of using that website and its privacy policy.
How we use personal information
We may use personal and/or health information for the following purposes:
- to provide the service or product you have requested
- to provide technical or other support to you
- to answer your enquiry about our services, or to respond to a complaint
- to manage our employment or business relationship with you
- to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications)
- to provide special pharmaceutical services, medication management services, health services or research activities, with your express consent
- to comply with legal and regulatory obligations
- if otherwise permitted or required by law, or
- for other purposes with your consent.
We will keep personal information about you, to use for the above purposes. Some records must also be kept in accordance with data retention or archival requirements under specific laws.
When we disclose personal information
We may need to disclose your personal information to third parties (e.g. Other healthcare providers) for the following purposes:
- if necessary to provide the health service or product you have requested
- if otherwise permitted or required by law; or
- for other purposes with your consent.
In addition to the exchange of information with third parties such as health practitioners, and administrators of health insurance schemes described above, there are a number of other circumstances in which we may disclose personal or health information.
Our third-party service providers
The personal information of OUR CONSUMERS, staff, suppliers and other contacts may be held on our behalf outside Australia, including ‘in the cloud’, by our third-party service providers. Our third-party service providers are bound by contract to only use your personal information on our behalf, under our instructions.
Our third-party service providers include Fred IT, Medadvisor, NDSS, Australian Pharmacy Sleep Services
Security of your personal information
Seaview Pharmacy stores the personal information of CONSUMERS and other individuals in a secure manner, in accordance with related policies on confidentiality, computer access and security, to which Seaview Pharmacy adheres. All of Seaview Pharmacy’s employees are required to abide by these policies.
Accessing or correcting your personal information
You have the right to request access to the personal information Seaview Pharmacy holds about you. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period, and without unreasonable expense. There is no charge for lodging a request to access information but a small charge for our time involved in providing this information and associated costs (e.g. photocopying) may be applied.
You also have the right to request the correction of the personal information we hold about you. We will take reasonable steps to make appropriate corrections to personal information so that it is accurate, complete and up-to-date. Unless an exception applies, we must update, correct, amend, or delete the personal information we hold about you within a reasonable time period. We do not charge for making corrections.
To seek access to, or correction of, your personal information, please contact our Privacy Officer.
Contacting our Privacy Officer
If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Officer as follows:
Our Privacy Officer is:
Paul Kassaris
Pharmacist Manager
Telephone:(03) 9589 2416
Email: [email protected]
Mail: 342-344 Balcombe Rd, Beaumaris VIC 3193
While we endeavour to resolve complaints quickly and informally, if you wish to lodge a formal privacy complaint, we request that you make your complaint in writing to our Privacy Officer, by mail or email as above. We will acknowledge your complaint within 10 working days.
If we do not resolve your privacy complaint to your satisfaction, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) by calling 1300 363 992, making a complaint online at www.oaic.gov.au, or writing to OAIC, GPO Box 5218, Sydney NSW 2001.